FREE SHIPPING WORLDWIDE

FAQ's


KORA


WHAT PAYMENTS DO YOU ACCEPT?

We accept all card payments via Paypal, Visa, Mastercard, American Express and also Apple and Android pay. These are processed through Stripe a 3rd party payment provider.

All transactions will be processed in Euro, other currencies shown on the website are just for guidance using the live fx rate at date of purchase.

HOW MUCH DO YOU CHARGE FOR SHIPPING?

We are pleased to offer free worldwide shipping on all orders.

HOW LONG DOES SHIPPING TAKE?

All orders are shipped by e-packet. After processing and warehouse departure (usually next working day), items should take between 5 and 10 business days to arrive.
We will provide you with a tracking code as soon as your order departs the warehouse which will allow you to track its progress. Should your item take longer than 10 working days since you received your shipment tracking code please get in touch and we will gladly help out and reach out to our local shipping partners.

I WANT TO RETURN AN ITEM.

If you are unhappy with your item for any reason at all, please return the item to us within 15 days of receipt. Item must be in original packaging and in original condition and we will refund you the full cost of the item. Please note if sunglasses are damaged or worn a refund will not be applicable. 

Please notify us with an email at support@kora-sunglasses.com

HOW DO YOU PRODUCE HIGH QUALITY SUNGLASSES AT REASONABLE PRICES?

Our business model is simple. All products are carefully selected in house by us here in both the UK and Ireland, these designs are then sent to our overseas supplier.

We aim towards providing our customers with affordable luxury designs and the key to this is to remove the need to ship the glasses twice. This allows our supplier to send the glasses direct from his warehouse to your doorstep, keeping the quality high but the price low.

WHAT IF MY ITEM RECEIVED IS NOT AS DESCRIBED ON YOUR SITE?

Contact us and we will gladly work with you to resolve the issue as soon as possible 

support@kora-sunglasses.com

WHAT PAYMENT SECURITY DO YOU USE?

We process all card payments through a third party payment system - Stripe, we therefore do not have contact with or hold any of your payment information.

The only information we receive is your name, delivery address and email which is used to process the order.